1. Introduction
Sure Surveyors (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit https://suresurveyors.co.uk/ or engage with our services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant UK privacy laws.
2. Who We Are
Sure Surveyors
Website: https://suresurveyors.co.uk/
We act as the Data Controller for the personal information you provide.
3. Information We Collect
We may collect and process the following types of personal data:
Information you provide directly
- Name
- Email address
- Phone number
- Property address
- Details relating to your enquiry or service request
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Cookies and tracking data (see Section 8)
- Information from third parties
We may receive information from:
- Referral partners
- Estate agents
- Analytics providers (e.g., Google Analytics)
4. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide quotations
- Deliver surveying services
- Manage bookings and communication
- Process payments and invoices
- Improve our website and user experience
- Maintain internal records
- Comply with legal obligations
- We only process your data where we have a lawful basis, such as contract, consent, legitimate interests, or legal compliance.
5. Sharing Your Information
We do not sell your data.
We may share your information with trusted third parties, including:
- Payment processors
- IT and website hosting providers
- Professional partners assisting with service delivery
- Legal or regulatory authorities (if required)
All third parties are required to keep your data secure and use it only for the purposes we specify.
6. International Transfers
If any third‑party service providers store data outside the UK, we ensure appropriate safeguards are in place, such as:
- UK GDPR‑approved Standard Contractual Clauses
- Adequacy decisions
7. Data Security
We implement technical and organisational measures to protect your data, including:
- Secure servers
- Encryption where appropriate
- Access controls
- Regular security reviews
However, no online transmission is 100% secure, and we cannot guarantee absolute security.
8. Cookies & Tracking Technologies
Our website uses cookies to:
- Improve functionality
- Analyse website traffic
- Enhance user experience
You can manage or disable cookies through your browser settings.
For more details, see our Cookie Policy (if separate).
9. Data Retention
We retain your personal data only for as long as necessary to:
- Provide our services
- Meet legal, accounting, or reporting requirements
Typical retention periods range from 12 months to 7 years, depending on the data type.
10. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at:
info@suresurveyors.co.uk
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact:
Sure Surveyors
Email: info@suresurveyors.co.uk
Phone: 01283 499044
Address: 8 Eastgate Business Centre, Eastern Avenue, Burton, DE13 0AT
12. Complaints
If you are unhappy with how we handle your data, you can lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Last updated 03/04/2026